1kgame Privacy Policy — How We Collect, Use and Protect Your Data

01 Scope of This Privacy Policy

This Privacy Policy applies to all personal data collected and processed by 1kgame in connection with the operation of the 1kgame online gaming platform, accessible at 1kgame.one. It applies to all registered players, prospective players who visit the platform without completing registration, and any individual who communicates with 1kgame through our support channels.

This policy covers data collected through the main 1kgame website and all associated gaming services, including the cricket sportsbook, live casino, slot games, table games and promotional systems. It does not extend to third-party websites or services that may be linked from or to the 1kgame platform. 1kgame accepts no responsibility for the privacy practices of external parties.

This Privacy Policy should be read alongside the 1kgame Terms and Conditions, which form a binding part of your agreement with us as a registered player. The Terms and Conditions are available at 1kgame.one/terms-conditions.

02 Data Controller

For the purposes of applicable data protection law, 1kgame acts as the data controller in respect of personal data collected from players and visitors to the 1kgame platform. As data controller, 1kgame determines the purposes for which and the manner in which personal data is processed.

1kgame is an internationally operated online gaming platform. Where third-party service providers process data on behalf of 1kgame — for example, payment processors, KYC verification services or cloud infrastructure providers — those parties act as data processors under written agreements that impose equivalent data protection standards.

03 Personal Data We Collect

1kgame collects personal data across several categories. The following table outlines the types of data we collect and why each category is required:

1kgame does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs or health data. If any such data is incidentally included in documents submitted for KYC, it is not processed for any purpose beyond confirming identity.

04 How We Collect Personal Data

1kgame collects personal data through the following means:

• Direct submission: Information you actively provide during account registration, KYC document upload, deposit and withdrawal requests, support queries, and completion of any forms on the 1kgame platform.
• Automated technical collection: Technical data collected automatically during your use of the platform, including IP addresses, device identifiers, session timestamps and browser characteristics, through server logs and analytics tools.
• Cookies and similar technologies: Data captured through cookies, session tokens and similar tracking technologies when you access the 1kgame website. See Section 8 for full details of our cookie practices.
• Third-party verification services: Data received from KYC verification partners and payment processors in connection with confirming your identity, age and payment method ownership during the account verification process.
• Transaction data: Records of deposits and withdrawals processed through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank and USDT, which are retained by 1kgame as part of our financial compliance records.

05 Legal Basis for Processing Personal Data

1kgame processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered 1kgame player — including account management, payment processing, game access and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering laws, age verification regulations, financial reporting requirements and any other legal obligations applicable to 1kgame as a gaming operator.
• Legitimate interests: Processing conducted for 1kgame's legitimate business interests — including fraud prevention, platform security monitoring, responsible gaming compliance and statistical analysis to improve services — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing conducted on the basis of your explicit consent — principally the sending of direct marketing communications. You may withdraw consent for marketing at any time by contacting our support team or using the unsubscribe option in any promotional communication.

06 How We Use Your Personal Data

1kgame uses the personal data we collect for the following purposes:

• Account registration and management: Creating and maintaining your 1kgame account, including authentication, password management and account preference settings.
• Identity and age verification: Conducting KYC checks to confirm that you are aged 21 or above and that the identity information you have provided is accurate and genuine.
• Payment processing: Processing your deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank and USDT, and processing your withdrawal requests to the same payment methods.
• Responsible gaming monitoring: Monitoring gaming patterns to identify signs of problem gambling behaviour and, where appropriate, initiating contact or applying account restrictions in line with our responsible gaming commitments.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent activity, money laundering, account takeover attempts and other security threats to the 1kgame platform and its players.
• Customer support: Responding to and resolving queries, complaints and disputes raised through our 24/7 support team.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the technical performance, game selection and user experience of the 1kgame platform.
• Legal and regulatory compliance: Fulfilling our obligations under applicable gaming regulations, financial laws and any lawful requests from regulatory authorities.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates to players who have consented to receive such communications. See Section 14 for details.

07 Sharing Your Personal Data

1kgame does not sell your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank and cryptocurrency processing services receive transaction-related data necessary to process your deposits and withdrawals. These parties are independent data controllers for their own payment services.
• KYC and identity verification providers: Third-party identity verification services receive your identity documents and personal details to conduct age and identity verification on our behalf as data processors under binding contractual agreements.
• Cloud infrastructure and technology providers: Platform hosting, database management and security services may be provided by third-party technology providers who process data on our behalf under data processing agreements with equivalent data protection standards.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or regulatory direction, 1kgame will disclose personal data to competent authorities. We will notify affected players where we are legally permitted to do so.
• Anti-money laundering compliance bodies: In jurisdictions where gaming operators are required to report suspicious transactions to financial intelligence units or equivalent bodies, such disclosures will be made as required by law without prior notification to the player concerned.
• Business reorganisation: In the event of a merger, acquisition, restructuring or sale of 1kgame's business or assets, player data may be transferred to the acquiring entity subject to equivalent privacy protections.

08 Cookies and Tracking Technologies

The 1kgame platform uses cookies and similar browser-based technologies to maintain your session, remember your preferences and collect analytical data. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential to the operation of the 1kgame platform. They maintain your login session, preserve your language and settings preferences, and enable the secure transmission of your account data. These cookies cannot be disabled without rendering the platform non-functional.
• Analytical and performance cookies: These cookies allow 1kgame to collect anonymised data about how players interact with the platform — which games are most popular, how pages are navigated and where errors occur. This data is used to improve platform performance and user experience. No personally identifiable information is included in analytical cookie data.
• Functional cookies: These cookies remember your optional preferences, such as game display settings, balance visibility options and preferred deposit method in the cashier. They are not strictly necessary but improve your experience on return visits.

1kgame does not use cookies to track your activity across third-party websites or to deliver targeted advertising on external platforms. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from using the 1kgame platform.

09 Data Security

1kgame implements a layered security architecture to protect your personal data from unauthorised access, disclosure, loss or destruction. The primary technical and organisational measures in place include:

• 256-bit SSL encryption on all data transmissions between your browser and the 1kgame platform, including login, payment processing and account management activities.
• Encrypted storage of sensitive data at rest, including identity documents, financial records and authentication credentials.
• Access controls restricting access to personal data to authorised 1kgame personnel and service providers on a strict need-to-know basis, enforced by role-based access permissions.
• Two-factor authentication (2FA) available to players for additional account login security, and enforced internally for administrative access to player data systems.
• Regular security audits and penetration testing of the 1kgame platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures in place to detect, investigate and respond to any data security incident, including notification to affected players and relevant authorities where required by applicable law.

10 Data Retention

1kgame retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any applicable minimum retention requirements imposed by law. The following general retention periods apply:

• Account data and gaming history: Retained for the duration of your active 1kgame account relationship and for a period of five years following account closure, in accordance with standard record-keeping requirements for gaming operators.
• KYC identity documents: Retained for a minimum of five years from the date of account closure, consistent with anti-money laundering record-keeping obligations applicable to gaming platforms.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial compliance requirements.
• Support communications: Retained for a period of two years from the date of the last communication, to enable context for future interactions and support dispute resolution.
• Marketing consent records: Retained for the duration of the marketing relationship and for two years following withdrawal of consent or account closure, whichever is later.
• Technical logs: Retained for a period of 12 months, after which logs are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical analysis.

11 Your Data Rights

Subject to applicable law, you have the following rights in relation to personal data held by 1kgame. To exercise any of these rights, please contact our support team using the details in Section 17:

1kgame will respond to all verifiable data rights requests within a reasonable timeframe, typically within 30 calendar days. We may need to verify your identity before fulfilling any request. If we are unable to fulfil a request due to legal obligations, we will explain the reason in our response.

12 Children and Minors

The 1kgame platform is strictly intended for adults aged 21 years and above. 1kgame does not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory part of the 1kgame KYC process for all accounts, and access to real-money gaming is blocked for any account that cannot satisfy age verification requirements.

If 1kgame discovers that personal data has been collected from a person under 21 years of age, all data associated with that individual will be permanently deleted and the account closed immediately. If you believe a minor has registered or is using a 1kgame account, please notify our support team at [email protected] immediately.

13 International Data Transfers

As an internationally operated gaming platform, some of 1kgame's service providers — including cloud infrastructure, payment technology and KYC verification providers — may be located in countries outside Pakistan. Where personal data is transferred to such locations, 1kgame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections provided by this Privacy Policy.

Such safeguards may include contractual clauses in data processing agreements with service providers, binding corporate rules, or reliance on adequacy decisions where applicable. By using the 1kgame platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan where data protection laws may differ from those in your home country.

14 Marketing Communications

With your consent, 1kgame may send you promotional communications about new games, deposit bonuses, PSL cricket betting promotions, seasonal offers and other platform updates. These communications may be delivered by SMS to your registered Pakistani mobile number or by email to your registered address.

You may withdraw your consent to receive marketing communications at any time by:

• Using the unsubscribe link included in any promotional email sent by 1kgame.
• Contacting 1kgame support via email and requesting removal from marketing lists.
• Updating your communication preferences in your 1kgame account settings panel.

Withdrawal of marketing consent will take effect within a reasonable processing period of up to 5 business days. Withdrawing marketing consent does not affect the delivery of transactional communications — including deposit confirmations, withdrawal notifications, account security alerts and support responses — which are sent regardless of marketing preference as they are essential to your account relationship with 1kgame.

15 Third-Party Services and Links

The 1kgame platform may contain references to third-party services, including payment providers such as JazzCash and EasyPaisa, which operate under their own independent privacy policies. When you interact with these third-party services — for example, by initiating a JazzCash deposit — your data is also processed by that third party in accordance with their own terms and privacy notice.

1kgame is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party service you interact with in connection with your 1kgame account, particularly your payment provider's privacy documentation.

16 Amendments to This Privacy Policy

1kgame reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. Where changes are material, 1kgame will notify registered players via the platform or through their registered contact details prior to the changes taking effect.

The effective date displayed at the top of this policy will be updated each time a revision is made. Continued use of the 1kgame platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any amendment to this policy, you should cease use of the platform and contact support to close your account.

The most current version of the 1kgame Privacy Policy is always available at 1kgame.one/privacy-policy.

17 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 1kgame has handled your personal information, please contact our data privacy team:

If you are dissatisfied with 1kgame's response to a privacy concern, you have the right to escalate your complaint to the data protection supervisory authority applicable in your jurisdiction. 1kgame will cooperate fully with any legitimate regulatory investigation into our data processing practices.